It is an error message which pop most commonly during browsing websites over the internet. ERR_INTERNET_DISCONNECTED error prevents your browser from passing through and connecting to a certain website. In short, the error restricts the user from accessing the internet.

Rebooting your system will not help you in this case. To this date it is a mystery how to get past this error but we are here to assist you in every way possible and make this possible for you. In order to get rid of this error, it is necessary to diagnose the cause of the problem.

There are numerous reasons as to why this error message pops on your browser. The first reason that comes to mind is the antivirus apps installed on your system. Anti-virus programs although helpful tends to cause a lot of errors.

These apps protect the users on the internet using their Firewall strategy that can very often result in the disconnection of internet. The LAN or wireless connection that you are using can also be the reason a lot of times. At times, changing your LAN also effects settings and eventually disconnects your system from the internet.


Moreover, your browser cookies and cache can also prevent you from accessing the internet. A quick fix is reconnecting the wireless or your wired network and then turning it back on. After that try reconnecting your device. This is a power cycle that can help a lot of times.

Other than that, if your computer is unable to access the internet the first thing is to make sure that the connectivity of your internet is working fine. You can check this by ensuring that other devices are able to gain access to the internet via the same network.

In case you are using some wireless connection, you can try to connect your smartphone or some other device to it and check if you are able to go online. But if you are using a wired connection, try to check the connection on some other computer.

Doing so will confirm if the problem lies with the network or with your device. In case there is an issue with your router you can continue with the solutions given below but is that’s not the case then you can try troubleshooting it with your internet provider or ISP.

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The ‘ERR_INTERNET_DISCONNECTED’ error appears in web browsers when there is a disruption in the internet connection, preventing the browser from accessing websites.

This error message is commonly seen in browsers like Google Chrome, Mozilla Firefox, and Safari, indicating that the browser is unable to establish a network connection.


To effectively troubleshoot this error, it’s crucial to understand its potential causes. Some of the common reasons for the ‘ERR_INTERNET_DISCONNECTED’ error include:

  1. Internet Connectivity Issues: The most straightforward cause is a disruption in your internet connection.
  2. Network Hardware Problems: Issues with routers, modems, or other networking hardware can lead to this error.
  3. Incorrect Network Settings: Misconfigured network settings on your device can prevent it from connecting to the internet.
  4. Wireless Interference: Physical obstructions or interference from other devices can affect wireless connections.
  5. Outdated Network Drivers: Outdated or corrupt network drivers can also lead to connectivity problems.


Depending on the reasons that we mentioned above. There are various methods to resolve this issue. Users should try all the methods given below until one of them fix the problem.

Method 1: Fix Local Area Network Settings

One of the biggest reasons why this error occurs is an automated change in your LAN settings within your system. In order to modify the settings, users can use the following steps and bring their Internet back to work.

Step 1 – First of all, launch the control panel by using the key combination Windows + X key on your keyboard. And then select Control Panel from the list that pops. If you are using some other version of Windows you can also use your start menu.

Step 2 – Once within the control panel, select Internet Options. In case you don’t see it, you can try switching your view to small icons and you’ll find it then.

Step 3 – Within the window of Internet Options, move to Connections tab present at the top of your screen and find LAN Settings.

Step 4 – Once inside the LAN Settings, uncheck all the options and then click on OK. Doing so will definitely solve this issue for you. But in case, for some reason this doesn’t work, you can move to the next method.

Method 2: Clearing Browsing Data

Your Cookies and caches can also disconnect your internet connection. Clearing cookies and caches can fix this issue for you. Follow the steps that are given below to clear the browsing data on your browser.

Clear Browsing Data on Firefox

Step 1 – Users can clear their browsing data on the Firefox browser by simply pressing Control + shift + delete key combination on their keyboard.

Step 2 – A new window will now open with default options. Here, click on the Clear Now option.

Step 3 – At last, reboot your Firefox browser in order to access the internet.

Clearing Browsing Data on Google Chrome

Step 1 – For clearing the browsing data on your Google Chrome, you have to type chrome://history within your address bar. Then, click on Clear browsing data option.

Step 2 – Next, check all the boxes within the window that appears. After that, click on Clear browsing data option once again.

Step 3 – At last, reboot your browser and see if your internet works.

Method 3: Reinstalling Antivirus

Firewall or some other antivirus program can also potentially restrict your browser from accessing the internet. The steps to resolve this issue are –

Step 1 – First of all, uninstall your antivirus from within the Control Panel. Control panel >> Programs and Feature >> Uninstall a Program.

Step 2 – Once antivirus has been uninstalled, see if you can now gain access to internet. If the answer is yes, then it is definite that your antivirus program was causing the error.

Step 3 – Here you have a choice to either continue using your old antivirus by reinstalling it again and then allowing it to allow internet access. Or you can use some other free antivirus such as AVG which does the job of protection very well and does not interfere with your internet affairs.

Method 4: Delete WLAN Profiles (Wireless Profiles)

Step 1 – First of all, press the key combination Windows key + X key and then select Command Prompt option. Run it as administrator. For that, you can click start and then type cmd. After that, right-click on cmd and select the Run as administrator option.

Step 2 – Once within the Command Prompt, you can type

netsh wlan show profiles

Step 3 – After that, type the commands given below and remove all the Wi-Fi profiles:

Step 4 – after doing this to all the Wi-Fi profiles you can then reconnect to your Wi-Fi only.

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That is all we have on the subject of this particular error. This guide contains all the possible fixes for this problem. Although the problem is very vague and it is not easy to tackle it without knowing the actual cause. You should try diagnosing it correctly and then using a proper fix. We hope this article was helpful. Thank you for reading!