4 Ways To Fix Netflix Code ‘NW-2-5 Error’

Netflix is used as a primary application for online streaming of TV shows and movies for the majority of people from all across the globe. Users can get almost any show movie or even cartoon shows delivered to their own living room anytime and anywhere they want on whichever device they prefer.

All this for a very small charge. There are many Netflix exclusives that are available for users who like their service. However, it is likely that even software like Netflix can behave in a very unpredictable manner and display error messages just like the one that you are facing right now.

Generally removing this error is not a very difficult task to accomplish but users at times get confused and don’t know what to do. Here in this article, we will teach you how to take care of this error.

NW-2-5 Error

What is Error NW-2-5?

Error NW-2-5 generally occurs very randomly and people never really know when they can come across it. However, after observing a lot of complaints made by users it is obvious that the majority of the time this error occurs after Netflix has undergone some major update.

There isn’t any definitive solution to this error since various different methods worked for different people facing this issue. That’s why we compiled a list of solutions that worked for the majority of the users. You can try them one by one or according to the root cause of the error.

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Causes of the Error

Several factors can contribute to the NW-2-5 error on Netflix:

  1. Network Connectivity Issues: Problems with the network connection, such as a weak or unstable internet connection, can trigger this error.
  2. Router or Modem Configuration: Incorrect or outdated settings on the router or modem can interfere with the Netflix app’s ability to connect to the Netflix service.
  3. DNS Settings: Issues with Domain Name System (DNS) settings, such as incorrect DNS server addresses, can lead to connectivity problems with Netflix.
  4. Device Configuration: Configuration issues specific to the device being used to access Netflix, such as outdated firmware or software, can cause the NW-2-5 error.
  5. ISP Restrictions or Throttling: Some Internet Service Providers (ISPs) may impose restrictions or throttle streaming services like Netflix, leading to connectivity issues.

How to Fix Netflix Code NW-2-5 Error?

Given below are the top fixes for error NW-2-5. Carry out all the steps carefully with an alert 9. Let’s get started!

Solution 1: Disable BT Parental Controls

It is one of the biggest reasons behind this error for the majority of the users who are using BT as their IP. This internet provider allows its users to utilize their BT Parental Controls that enables them to control the content that other users can or cannot see.

You can also filter out the content in case you have children. However, it looks like it has been very troublesome when it comes to Netflix. To fix this you can try disabling it while watching content on Netflix.

Step 1 – First of all, log in to My BT using the credentials that the internet provider gave you. After that, navigate down to the bottom till you find the Your Package option.

Step 2 – Next, click on Manage Your Extras. After that, find the BT Parental Controls option and then click on Manage BT Parental Controls.

Step 3 – Here, move the toggle off.

Solution 2: Workaround If the Solution 1 Is Not Working

Although the previous solution has worked for the majority of people. But in case it did not work for you, you can try this method and see if it helps you in getting rid of the error. in the solution you do not have to turn off your BT Parental Controls instead, it is a workaround.

Step 1 – First of all, reset the TV before proceeding with this solution and retune all stations. Since the error lies with the internet provider and your BT Parental Controls, the user is going to have to connect their phone with some active mobile internet network using a portable hotspot on their smartphone.

Step 2 – Once the hotspot has been activated, launch Netflix and log into your account using your personal details. Check if everything is working properly. Then, connect to the other internet connection and see if the error pops up or not.

Note: This particular method is not only useful in the BT Parental Controls issue but it can also be used for removing all types of network-related problems.

Solution 3: Restart Everything

One way of getting rid of this error is by simply reconnecting everything from scratch. To do so, carry out the steps given below –

Step 1 – At first, disable your internet on the device on which you are using Netflix.

Step 2 – Next, disconnect the ethernet cable or if you’re using Wi-Fi, turn it off. Finally, reconnect everything.

Although this method sounds too good to be true it really has solved this problem for many users.

Solution 4: Reset Your DNS Settings

Doesn’t matter what device you are streaming Netflix on, launch your DNS Settings and then turn off any possible proxy setting that has been set up. This is because the original DNS address will never cause any issues.

Some Easy And Short Solutions to Fix the Error:

Method 1: Check Network Connection

  • Ensure that your device is connected to the internet and that the connection is stable. You can try restarting your router or modem to refresh the connection.

Method 2: Restart Your Device

  • Sometimes, a simple restart can resolve temporary issues. Try restarting the device on which you are trying to watch Netflix, such as your smart TV, streaming device, or gaming console.

Method 3: Verify DNS Settings

  • Check the DNS settings on your device and ensure that they are configured correctly. You can try using Google’s Public DNS ( and to see if it resolves the issue.

Method 4: Update Device Firmware/Software

  • Ensure that your device’s firmware or software is up to date. Check for any available updates and install them as needed.

Method 5: Disable VPN or Proxy

  • If you are using a VPN or proxy service, try disabling it temporarily. Sometimes, VPNs or proxies can interfere with Netflix’s ability to connect.

Method 6: Contact Your ISP

  • If you suspect that your ISP may be causing the issue, contact them for assistance. They may be able to provide guidance or resolve any network-related problems.

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Netflix is a great place for online streaming of movies and shows. It is a one-stop platform for getting entertained on any device, anytime, anywhere. Although the coding is flawless it is still susceptible to certain errors and NW-2-5 is certainly one of them.

It is a very random error and is completely unpredictable. The solutions provided in our article helped a lot of users. Also, although they are very simple they are quite effective too. We hope our article helped you in getting rid of this error. Thank you for reading!