The “Device Descriptor Request Failed” error is a common issue encountered by Windows users when attempting to connect a USB device to their computer. This error message typically indicates a problem with the USB device or its drivers, preventing proper communication between the device and the computer.
In this comprehensive guide, we’ll delve into the details of the “Device Descriptor Request Failed” error, explore its potential causes, and provide easy-to-follow methods to resolve this issue and get your USB device working again.
Understanding the “Device Descriptor Request Failed” Error
The “Device Descriptor Request Failed” error occurs when Windows encounters an issue while trying to retrieve information about a connected USB device. When you plug in a USB device, such as a flash drive, keyboard, or external hard drive, Windows sends a request to the device to obtain its descriptor,
which contains essential information about the device, such as its manufacturer, model, and capabilities. If Windows fails to retrieve this information, it generates the “Device Descriptor Request Failed” error message.
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Causes of the “Device Descriptor Request Failed” Error
Several factors can contribute to the occurrence of the “Device Descriptor Request Failed” error:
- Corrupted or Outdated USB Drivers: One of the most common causes of this error is corrupted or outdated USB drivers. If the drivers responsible for communicating with the USB device are corrupted or incompatible with your system, it can lead to communication failures and trigger this error.
- Faulty USB Port: A malfunctioning USB port on your computer can also cause the “Device Descriptor Request Failed” error. If the port is damaged or experiencing hardware issues, it may fail to establish a stable connection with the USB device, resulting in the error message.
- Incompatible USB Device: Sometimes, the USB device itself may be incompatible with your system or experiencing hardware issues. In such cases, Windows may struggle to recognize the device and generate the “Device Descriptor Request Failed” error.
- Power Supply Issues: USB devices require power to function properly, and insufficient power supply from the USB port or hub can lead to communication errors and trigger the “Device Descriptor Request Failed” error.
The USB Device Descriptor Request Failed Error Can Be Resolved
Here are five easy fixes for when you insert your USB device into your computer and get an error message saying USB Device Descriptor Request Failed problem, or when the device stops working altogether.
Take a look at the following five solutions to the USB Device Descriptor Request Failed issue. It’s clear that the error can occur for a variety of reasons, but it’s also possible. Try the strategies that are most appropriate for your situation.
1. Unplug Your Power Supply
Windows may not be able to read your USB because of a problem with the power supply. The USB Device Descriptor Request Failed problem can be fixed by first repairing your Power Supply.
Unplug the Power Supply cable from your laptop. Plug the USB device into your USB port and restart your laptop. Plug the Power Supply back in, and you’re good to go. Restart your computer and reconnect to USB if the device is still unable to recognise the cable.
2. Device Manager
It is better to simply uninstall the USB device that is the root of the issue. This may be done with minimal effort. All of us are aware of the fact that Windows is capable of installing the necessary drivers on its own. You can also try deleting the app to see if it fixes the problem.
Step 1: A run command will appear when you press Windows key + R.
Step 2: In the search box, enter “devmgmt.msc.” In the Device Manager box, type in “Universal Serial Bus Controllers” and press Enter. Find a corrupted USB device by double-clicking it.
Step 3: Right-click on the USB device and select Uninstall from the drop-down menu. Restart your computer after successfully uninstalling the corrupted USB device.
The good thing about Windows is that it instals the device drivers for you.
3. Uninstall And Reinstall a USB Driver
Step 1: A run command will appear when you press Windows key + R. In the search box, enter “devmgmt.” Device Manager will open up in this step. It’s time to broaden your search for USB controllers.
Step 2: When the Unknown USB Device (Device Descriptor Failure) pops up, right-click on it and select Uninstall. Then, click on the Update Driver option.
Step 3: Click on “Select Automatically Search for Updated Driver Software” in Step 6. The updated driver versions are currently being installed by Windows.
This is the final step.
5. Uncheck “Fast startup”
During quick startup, the external USB device cannot be found. As a result, you’ve encountered the error message “Device Description Request Failed.” Your problem can be solved by disabling fast boot.
Step 1: A run command will appear when you press Windows key + R. Using the search bar, type “Control Panel.” Search for Power Options in the Control Panel, which will open up.
Step 2: Select “Choose what the power buttons do” on the left panel. When the “Change settings that are presently unavailable” option appears, simply click it to bring up the dialogue box shown.
Step 3: Toward the bottom of the page, you’ll see the Shutdown options. The “Turn on fast startup (recommended)” option can be unchecked at the beginning. To save the following alterations, click on Save alterations.
Step 4: Restart your computer to complete the process. Fixing USB Device Descriptor Request Issues We’ll get to the bottom of this. If that doesn’t work, try an other approach.
6. Changing The USB Selective Suspend Settings
Our system is maintained by computers suspending some of the bus lines that are not in use at the moment. This guarantees that the CPU’s power consumption is minimised and that there are enough clock cycles available for future use.
USB Device Descriptor Request Failed Error occurs when the device is not activated before it is put into suspension mode. To correct the problem, follow these steps.
Step 1: A run command will appear when you press Windows key + R. Using the search bar, type “Control Panel.” Search for Power Options in the Control Panel, which will open up.
Step 2: Once you’ve clicked on Show additional plans, you’re done. Now pick the Change plan settings that are not available at the moment choices. A High-Performance option will be available Additionally, you’ll have the option to “Change plan options.” It’s just a click away.
Step 3: Search for USB and double-click on it in order to begin the process. Right-click on the USB selective suspend setting and choose Disable.
As soon as you click on the Apply button in Step 10, your changes will go into effect. To fix USB Device Descriptor Request Failed Error, restart your computer now.
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Conclusion
A Device Descriptor Request Failed problem can be fixed using any of these ways. The problem is common and can be fixed in a matter of minutes. After you fix the error, you can connect your USB device to your computer and Windows will recognise it without displaying an error message.
